contact: surf@snice-store.de
Worldwide shipping restrictions due to Covid-19
contact: surf@snice-store.de
Worldwide shipping restrictions due to Covid-19

FAQ

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General

HOW DOES YOUR SIZE OFFER COME ABOUT?

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When goods are ordered, we must of course make sure that we do not order too much or too little, so that we do not end up with overproduction in stock. Therefore, the “standard sizes” (S, M, L, XL) may be ordered more, as the demand is usually higher here. Of course we try to please everyone as much as possible. Fact is: The more people know us and the higher the demand for these sizes, the wider we can offer our assortment. So keep it up and give us a feedback or follow our social media channels.

Sustainability – Think Eco

WHAT DOES THE GOTS SEAL STAND FOR?

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The Global Organic Textile Standard (GOTS) is one of the strictest standards for organically produced natural fibres.It defines environmental requirements during the entire textile production chain (from the cultivation of the raw material to the final processing) which have a environmentally sustainable production of textiles and, in addition, the social criteria to be observed. The quality assurance is ensured by constant controls.

WHAT DOES THE FAIR WEAR FOUNDATION STAND FOR?

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The Fair Wear Foundation is a non-profit organisation that aims to improve working conditions in the garment and textile industry and supply chains. There is a strict code which prohibits exploitative child labour and discrimination in employment, the right to fair working conditions through secure jobs, living wages and resource-saving production, and for die strengen Bestimmungen zu freedom of association and limitation of working hours is known.

WHAT DOES OEKO-TEX STAND FOR?

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The International Association for Research and Testing in the field of textile and leather ecology issues product labels and plant certifications in which products from all processing stages along the textile supply chain are tested for harmlessness to health and factories for socially and environmentally compatible production conditions.

WHAT IS THE ORGANIC STANDARD?

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The Organic Content Standard 100 (OCS 100) and the Organic Content Standard blended (OCS blended) enable companies to determine and trace the exact proportion of organic material in the product. The transparency in the production chain as well as the traceability of goods is defined by the superordinate “Content Claim Standard”.

WHAT IS THE GLOBAL RECYCLING STANDARD?

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The Global Recycled Standard (GRS) enables companies to determine and trace the exact amount of recycled material in the product. The transparency in the production chain as well as the traceability of goods is defined by the superordinate “Content Claim Standard”.

Questions about orders

HOW CAN I ORDER FROM YOU?

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To order in our online shop, simply click on the button “Add to shopping cart” for the products of your choice. Once you have decided on all the items you want, you can go directly to the checkout or to the shopping cart.

Then all you have to do is enter your contact details, select a payment method and click on “Buy now”. Afterwards you will receive a confirmation of your order by e-mail from us.

Questions about payment methods

WHAT PAYMENT METHODS ARE AVAILABLE?

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You can pay by bank transfer and PayPal. If you do not have a PayPal account, you can also pay with your credit card.

Questions about delivery

WHAT ARE THE SHIPPING COSTS FOR GERMANY?

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Our shipping costs to Germany are free as long as the package does not exceed the maximum dimensions of 120x60x60 cm and the maximum weight of 31kg and the order value is over 39 Euro. Otherwise the shipping costs are 4,90 Euro per package.

WHAT ARE THE SHIPPING COSTS ABROAD?

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The shipping to the neighbouring countries (Austria, Netherlands, Luxembourg, Belgium) is subject to a different shipping cost calculation. The shipping costs are calculated according to weight. 0-5 Kg cost 6.90 Euro, 5-10 Kg cost 10.90 Euro, 10 – 30 Kg cost 19.90 Euro. From a value of goods of 90 Euro the shipping is free.

Shipping to other EU countries is subject to a different shipping cost calculation. The shipping costs are calculated according to weight. 0 – 0.5 Kg cost 8.90 Euro, 0.5 – 1 Kg cost 12.90 Euro, 1 – 5 Kg cost 17.90 Euro, 5 – 10 Kg cost 29.90 Euro and 10 – 30 Kg cost 39.90 Euro.

Shipping to the world is subject to a different shipping cost calculation. The shipping costs are calculated according to weight. 0 – 0.5 Kg cost 9.90 Euro, 0.5 – 1 Kg cost 12.90 Euro, 1 – 2 Kg cost 19.90 Euro, 2 – 5 Kg cost 29.90 Euro, 5 – 10 Kg cost 49.90 Euro and 10 – 20 Kg cost 99.90 Euro.

HOW LONG DOES IT TAKE TO SHIP?

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  • We usually ship goods in stock within one working day.
  • Express-dispatch – Order from Monday to Friday until 13 o’clock and we will ship your delivery on the same day if the goods are in stock. Orders from Friday from 13 o’clock to Monday 13 o’clock will be shipped on Monday.

CAN I HAVE MY ORDER DELIVERED TO A PACKING STATION?

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Yes, we also ship to DHL Packstations. Put a check mark in the box “Send to DHL Paketshop or Packstation”. Then enter your post number in the field provided, enter your first and last name to or select a different delivery address if you have already entered your contact details. Enter the word “Packstation” in the street field and the number of the desired Packstation in the house number field. Postcode and city are the same as the Packstation data.

WHERE IS MY ORDER?

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You can track your order from the moment it is shipped via the tracking system. You will receive the tracking link with the tracking number by e-mail as soon as your order has been shipped.

ARE THERE SNICE GIFT VOUCHERS?

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Yeah, they’re coming up! For the last minute gifts and for all other people who like to give away vouchers. Just enter the amount of your gift, print out the email and hand it over to the lucky person. Important: The voucher is only available by email, not by letter.

HOW DO I REDEEM A GIFT COUPON/DISCOUNT CODE?

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In the payment process you have the possibility to enter a voucher code. Enter your voucher code in the field and click on “Apply voucher”.

Important: Before sending the order please make sure that the voucher has been redeemed and that the value of the voucher has been deducted from your invoice total. Vouchers can only be redeemed during the order process. Unfortunately, we can no longer take the voucher into account at a later date.

Questions about returns

ARE RETURNS FREE OF CHARGE?

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Unfortunately we cannot offer a free return shipment. We only bear the costs of returning the goods if the goods are broken and repair is not possible and as soon as the unit price of the products is over 50 Euro.

Please arrange your return shipment with costs:

GM-IT Lukas Swiaczny Eppenhauser Str. 101 58093 Hagen Germany

HOW DO I SEND SOMETHING BACK?

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If you don’t like something or if for some reason you don’t like it anymore, you can of course send it back to us. The products only have to be unworn and in their original packaging. Just send us an email to deinemodda@snice-store.de and let us know your decision or reason for the return under indication of the order number. We will then send you a return label for the Deutsche Post or GLS. Stick the label on the outside of the package and hand it in at the nearest DHL/Post/GLS collection point. You can also use the sample cancellation form attached to your order. You can also find it under the following link: Cancellation form Snice Shop

HOW LONG CAN I SEND IT BACK?

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Once you have received your delivery, you can return the goods to us within 14 days of receiving them.

WHEN IS THE REFUND MADE?

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We’re hurrying! Normally the refund is made within 14 days after receipt of the return.